Painless Cream

Terms and Conditions

Conditions in general

These terms and conditions apply to all transactions made at

You agree to these terms and conditions through any act expressing your consent. This includes clicking on any button with the words “I accept” or similar syntax, or simply using the site, whether you have read the terms of trade or not.

When you place an order on it is considered that you have read, understood and accepted our terms. By accessing the site or using or ordering one or more products, you confirm that you have read this agreement, understand and express your agreement and consent to all terms.

Payment receives payment with Visa, Visa Debit, Visa Electron, V Pay, MasterCard, MasterCard Debit and Maestro. All amounts are in GBP. The amount will not be deducted until the item (s) has been shipped. uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.

Delivery terms and delivery time delivers orders to the delivery address specified on the order. Thus, it is the customer’s responsibility to ensure that all the fields are filled in correctly. The packages are shipped from our warehouse in the UK and the delivery time is usually 3-7 business days, but delays can naturally occur along the way.

Orders are shipped daily on weekdays no later than 18 am. If 7 days have passed since you placed your order and you still have not received your package, please contact us at Orders can only be made through our webshop.

Cancellation of orders and return policy

Should you wish to cancel an order, please contact customer service. Regardless of whether cancellation occurs within the 30-day satisfaction guarantee or not, you will have to pay shipping and handling costs. Shipping cost is £6.00. You express your agreement therein when placing your order.

If you wish to cancel your order, please send an email to with your order number and reason for cancellation.

Satisfaction Guarantee 

If you are not satisfied with Painless® Cream, please contact customer service at with your comments. Always remember to enter the order number. You are responsible for returning the product to the address stated by customer service, as well as incurring shipping costs. Once we receive your package and approve the return, we will return the purchase price less shipping and handling costs. Disclaimer: We take great pride in producing a product of the highest quality, but point out that the product is not intended for treatment, diagnosis or to cure any kind of illness. You understand that the product has not been evaluated by the Health Authority or any other authority. Information on this site is not medical advice. Since everyone reacts differently, we can in no way guarantee the effect of the product – everyone reacts differently. We recommend that you always read the package leaflet before use.´s GDPR – Privacy Policy dated April 15, 2020. 

Individual information 

When you register as a customer of on our website, we will only register the information you enter in order to send confirmation of your order and so that we can advise you on payment for your order. The registration is done by automatically entering the entered information into systems. Personal information is stored in a customer database. This personal information is protected with a login. As a customer of, you have the opportunity to view the information registered through your personal login with  


As a customer at you always have the right to object to the registration, and you have the right to insight into what information is registered about you. You have these rights under the Personal Data Act. For privacy policy inquiries, please contact through 

How We Use Cookies 

We use cookies. Not for malicious purposes, but to improve your user experience and our business. Below you can read about which cookies we use. 

What are Cookies?

A cookie means that a user’s behaviour on a network is recorded with the user himself (on the user’s hard drive). That way, the server (for example, a website) knows the user’s next visit at the next visit. No personally identifiable information is stored in a cookie, but rather information about the user’s behaviour on a website, such as a username entered during login. A cookie is stored on the user’s hard drive along with cached files. A cookie is a text file that is sent to your browser from a web server and stored on your computer’s hard drive. You can set your browser to notify you when you receive a cookie, or you can opt out of cookies altogether. Cookies at In order to log into, we use cookies to remember you when you switch between pages in the system. The alternative would be for you to log in between each page view. We also use cookies in our creation process, so you can browse the pages without losing information. We believe this provides the best user experience.Last but not least, our chat system uses cookies to remember your conversation with customer service, even when browsing within our domain. 

Analysis Cookies

We try to make our website as relevant to our customers as possible. We use cookies to collect data that we can use to analyse our customers’ behaviour. We use the data to identify problems with the website, so that we can continuously improve pages and information.
We never share personal-sensitive information collected through analytics cookies with third parties. 

Advertising Cookies 

It is said that only half of a company’s marketing has any effect, but that you just do not know which half. We try to beat the odds and use cookies for that. We use cookies to optimise the relevance of our marketing. This is true both when you visit, but also when you visit other websites that use the same ad providers. We do not share personally-sensitive information collected through advertising cookies with third parties. 

Who sets cookies?

In addition to our own cookies, cookies are set from:
Google –

How to decline the use of cookies

You can refuse to use cookies on your computer by selecting the appropriate settings in your browser. Please note that without cookies, you may not be able to use all of the site’s features. Since a cookie is with you as a client, it is always possible for you to view, change or delete these cookies. We hope you will allow the cookies we set, as they help us improve the site. However, if you do not wish to receive cookies from, in most recent browsers, you can select advanced cookie settings under Internet settings and add this domain to the list of websites from which you want to block cookies. Here you can also delete individual cookies or all the cookies that your browser has stored. If you set your browser to refuse cookies, please be aware that there may be functionality on different websites that do not work. Example of how to delete cookies from your PC In Internet Explorer, you delete cookies under the menu “Tools” -> “Internet settings” -> “Delete cookies”. 


For Questions regarding our Terms and Conditions please contact:
Beauty Web Solution LT
19 Parklands
Grove Road
CO. Antrim
BT43 6 FD
Northern Ireland

TIN: NI658848

The terms and conditions of trade were last updated on 12-05-2020m